FAQs
general questions
What is Bijlipay mPOS?
Bijlipay Mobile Point-of-Sale (mPOS) is a payment solution which helps merchants to accept credit/debit card payments anywhere & anytime using a mobile application and an mPOS smart card reader device
Where can I buy a Bijlipay device?
If you wish to buy a Bijlipay mPOS device just do anyone of the following and our representative will get in touch with you to process your request:
- Call us on 1800-4200-235 or
- Email to sales@bijlipay.co.in
- SMS ‘BPAY’ to 56161 or
- Share your details here, we will call you back in 24 hours.
How do I download and install the Bijlipay App on my Android Mobile?
The easy option is to visit the android playstore from your mobile phone and download the Bijlipay app directly.
Do I need to have an internet data plan for the application to work on Android devices?
Yes, your Android device will require an internet data connection (CDMA, GPRS, EDGE, 3G, 4G) or access to an active Wi-Fi network.
How to operate a Bijlipay mPOS transaction?
Simply follow the steps:
Launch the application on your mobile device, enter the sales amount, swipe the credit card or debit card on the Bijlipay mPOS and send the digital receipt to customer’s mobile number.
The amount will be credited to the merchants account the next day
You can also check all your transactions by logging on to the Bijlipay Merchant portal real-time
Will it work at all locations?
It will work at all locations, as long as there is a working Internet connection
Does it work like a regular point of sale device?
Yes it does, but it is paperless. The customer can receive the electronic charge slips (SMS/email) and you can check all your transactions by logging on to the Bijlipay Merchant portal or just clicking on the transaction history tab on the mobile application.
Do I have to have/open an account with any specific bank to use Bijlipay mPOS?
No, you don’t. Your money will be transferred to your preferred bank account that you specify at the time of enrolment.
Do I need to have a Current Account to use the mPOS?
Yes, you would need a Current account to use our mPOS for any kind of business but if you are an individual professional we will consider a Savings account on a case to case basis.
How does the cardholder/customer get a charge slip/receipt?
The cardholder can choose to receive receipt via SMS or email. Once the transaction is approved, the mobile phone application will prompt for either email or mobile number. Depending on the option, the receipt will be transmitted accordingly.
How long does it take for SMS/Email receipt to reach the cardholder?
Within 10 seconds of the transaction happening.
Will the SMS Receipts be charged?
No charges will be applied for SMS
What are the other charges for using this service?
There are 4 types of charges.
Device Charges - A one-time or a rental fee for the device.
Transaction charges – banking charges per transaction upto a maximum of 2% + service tax per transaction. Please check for the current applicable tariffs
NEFT Charges – 0.75 paise/day
Which mobile devices are supported by the Bijlipay app?
Currently the app works only with android devices. We will launch an app for other Smartphone operating systems shortly.
Our application requires Android version 2.2 or higher. The device must also have Bluetooth v2 or higher.
How is the Bijlipay device connected with an Android mobile?
It connects by using Bluetooth technology, via a simple pairing process.
Please watch our simple video to see how the device is paired with the mobile app Click Here
Does the device accept all types of cards?
The device can accept all Visa and MasterCard branded cards (Credit/Debit/Gift cards). This includes both debit and credit cards with the following logos - Visa, Visa Electron, MasterCard and Maestro.
Can I link multiple card readers to a single account?
If you are a Merchant that requires multiple card readers for staff linked to a single account, we can facilitate that. Your staff can accept payments on behalf of your organization.
However, all funds accepted through these different readers will be deposited to the designated Merchant account. Staff members will not be able to alter the bank account associated with a device and card reader
Usage Related
How and when do I get my money?
Money will automatically get credited into the bank account you specify at the time of enrolment. And the money will reflect in your account the next (working) day after transaction (T+1), after deduction of the Merchant Discount Fee & taxes.
How do I void/reverse a transaction?
To void/ reverse a transaction go to the Menu option in the Bijlipay app and choose Transaction History. Choose the transaction that you would like to void/reverse and then click on the Reverse option. The transaction will reversed to your customer. This can be done for same-day transactions only.
I bought a reader and have the Bijlipay app on my mobile device, but my account status shows inactive?
Following are the possible reasons why your account status may be inactive:
- Bijlipay will not activate any account until all KYC (Know-Your-Customer) documentation has been received and all necessary information is duly filled out in the Merchant application form correctly.
- This includes correct bank information for us to remit amounts into your merchant account etc.
However, please send an email to support@bijlipay.co.in> if you haven't received an activation message after 2 weeks of submission.
Can I take payments by keying in card details into the app on my mobile device if the Bijlipay device is not working?
No, this is not possible.
My card reader seems to be damaged. What can I do?
When there is physical damage to the device, our service personnel will help you assess the issue and try to resolve it. If the device cannot be serviced, merchants will be advised to buy a new device. Please send us an email to support@bijlipay.co.in or Call on the Toll-free number 1800 4200 235 so that one of our friendly support team members can assist you.
I lost my device. How can I replace my existing BijliPay mobile POS device?
You can call our toll free number 1800 4200 235 or email support@bijlipay.co.in and request a replacement device. Our field personnel will provide a new device and collect payment for the replacement device.
What action can I take if the connection is lost while a payment is being processed?
There can be multiple modes of communication failure and depending on each situation, we recommend you do the following:
In the event of Bluetooth connectivity failure, we recommend that the device be paired again and you re-try processing a transaction.
In the event of a server time out, we recommend trying again after a minute, as the Server may be down only at that particular point of time when traffic is high.
How do I know my transaction is safe?
The device complies with RBI (Reserve Bank of India), PCI PTS & EMV (L2) industry standards.
How do I change my password?
To change password go to Settings. Choose Change Password and enter your new password.
I forgot my login password, how can I get a new one?
If you have forgotten your password you could do either of two
- Click on Forgot Password on the login screen. Then enter your mobile number registered with Bijlipay. The reset Password will be sent via sms to the number you entered.
- Request for a new password by calling the customer service team. The reset password will be sent to mobile number registered with Bijlipay.
Skilworth Technologies Pvt. Ltd. was incepted in the year 2012. The company is headquartered in Chennai, with a vision to serve small, medium and large-sized businesses through innovative payment solutions in emerging markets.
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